Post by account_disabled on Dec 23, 2023 11:36:21 GMT 1
Mastering communication on Facebook from the technical side is one thing, mastering it from the content side is another. If you feel like your Facebook Page isn't getting the attention it deserves, read on. You may find that you are only a few lines of text away from really using Facebook effectively... 1. Forget good manners I'm not saying you should insult the fans. But it definitely won't hurt if you put your professional self aside for a while and talk to users as a person to a person, not as a company to a customer. Address the fan by name, make fun of yourself, in short, adapt to the style of communication that ordinary users have with each other.
image C Level Executive List Dance Radio communicates with fans as "equals" Facebook was founded as a social network for college students, and it still retains that character even today, even though its user base has grown substantially. Think of it as a student party. You come in a suit with a briefcase in hand, start talking about your company and your products, and nobody wants to talk to you. Once you arrive in jeans, a t-shirt and sneakers, greet everyone and tell an interesting story, you're guaranteed to get attention! In short, try to communicate as if you were talking face-to-face with a specific person, not a number that shows the number of fans. 2. Respond to all fan input Monologing on Facebook is a road to anywhere but success. However, your fans shouldn't lead it either. If someone makes a completely inappropriate post on your wall, how do you react? You can delete it or leave it idle.
Or you can be happy for him and respond, which I highly recommend! image The fan post is a bit out of line Conducting a dialogue with Facebook fans in any situation and responding appropriately to their suggestions is one of the keys to success. The eternal theme is negative posts. How to fight them? Lubricate? Let it be? Again, I recommend responding first. Clarify the fan's situation and promise to fix the problem (and then actually do it) or advise them on who will fix their problem. If even your proactive approach doesn't help and the enraged fan starts taking out his anger on you, you can delete his post at any time. In order to be "insured" for such cases, write a statement on your Facebook Page in the "Information" tab that the page serves this and that purpose and that posts that violate good manners or the law will be deleted.
image C Level Executive List Dance Radio communicates with fans as "equals" Facebook was founded as a social network for college students, and it still retains that character even today, even though its user base has grown substantially. Think of it as a student party. You come in a suit with a briefcase in hand, start talking about your company and your products, and nobody wants to talk to you. Once you arrive in jeans, a t-shirt and sneakers, greet everyone and tell an interesting story, you're guaranteed to get attention! In short, try to communicate as if you were talking face-to-face with a specific person, not a number that shows the number of fans. 2. Respond to all fan input Monologing on Facebook is a road to anywhere but success. However, your fans shouldn't lead it either. If someone makes a completely inappropriate post on your wall, how do you react? You can delete it or leave it idle.
Or you can be happy for him and respond, which I highly recommend! image The fan post is a bit out of line Conducting a dialogue with Facebook fans in any situation and responding appropriately to their suggestions is one of the keys to success. The eternal theme is negative posts. How to fight them? Lubricate? Let it be? Again, I recommend responding first. Clarify the fan's situation and promise to fix the problem (and then actually do it) or advise them on who will fix their problem. If even your proactive approach doesn't help and the enraged fan starts taking out his anger on you, you can delete his post at any time. In order to be "insured" for such cases, write a statement on your Facebook Page in the "Information" tab that the page serves this and that purpose and that posts that violate good manners or the law will be deleted.